Privacy Policy

This Privacy Policy describes how NordeOttawa (“Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit www.nordeottawa.com (the “Site”), use our services, make a purchase, or otherwise communicate with us in connection with the Site (collectively, the “Services”). In this Privacy Policy, the terms “you” and “your” refer to the user of the Services, whether a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the new Privacy Policy on the Site, update the “Last Updated” date and take all other actions required by law.

How we collect and use your personal data

To provide the Services, we collect the information described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or third parties.

What personal data do we collect?

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term “personal data,” we mean information that identifies, relates to, describes, or is capable of being linked to you. The following sections describe the specific categories and types of personal information we collect.

Information collected directly from you

The information you provide to us directly through our Services may include:

Contact information , including name, address, telephone number, and email address.
Order information , including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information , including username, password, security questions, and other account security information.
Customer Service Information , including information from your communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide such information, but this may prevent you from using or accessing those features.

Information collected about your use

We may also automatically collect certain information regarding your interaction with the Services (" Usage Data "). We may do this using cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as the following:

Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payments, fulfill your orders and provide you with the products or services you have requested and to perform our agreement with you.
When you visit our website, open or click on emails sent by us, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. See also the Third Party Websites and Links section below .

How we use your personal data

Providing you with products and services. We use your personal data to provide you with the Services and to fulfill our agreement with you, including to process your payments, fulfill your orders, send you notifications about your account, purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and other functions related to your account. We may also enhance your shopping experience by allowing Shopify to combine your account with other Shopify services you choose to use, in which case Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending you promotional and marketing messages by email, SMS or post, and to display advertisements for products or services. This may include using your personal data to better personalize services and advertisements on our website and other websites.
Security and Fraud Prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register for an account, you are responsible for the security of your login details. We strongly recommend that you do not disclose your username, password, or other login details to anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving our services. We use your personal data to assist you and improve our services. We have a legitimate interest in responding to you, offering you efficient services, and maintaining our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. For specific information about cookies used in connection with providing our store through Shopify, please visithttps://www.shopify.com/legal/cookies.We use cookies to manage and improve our website and services (including storing your actions and preferences), to perform analytics, and to better understand our users' interactions with the services (in our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertisements on our website and other websites.

Most browsers accept cookies by default. However, you can set your browser to delete or reject cookies. Please note that deleting or blocking cookies may impact your user experience and may result in some services, including certain general features and functionality, not working properly or being unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal information

In certain circumstances, we may disclose your personal information to third parties to perform a contract, for legitimate purposes and for other reasons subject to this privacy policy. These circumstances may include:

with vendors or other third parties who perform services on our behalf (for example, IT administration, payment processing, data analysis, customer service, cloud storage, order fulfillment and shipping)
with business and marketing partners to provide services and advertise to you. Our business and marketing partners use your data in accordance with their privacy policies.
When you direct, request or otherwise authorize us to share certain information with third parties, for example to send you products or through the use of social media widgets or login integrations, with your consent.
With our subsidiaries or other entities within our group, in our legitimate interest of running a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Use, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of Users' Personal Data and Sensitive Personal Data for the purposes described above in “How We Collect and Use Your Personal Data ” and “How We Disclose Personal Data ”:

Recipient Category

Identifying information, such as basic contact information and certain order and account information
Commercial information, such as order, purchase and customer service information
Internet or other similar network activity, such as usage data
Geolocation data, such as locations determined by IP addresses or other technical means

Suppliers and third parties who provide services on our behalf (for example, internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers)
Marketing and business partners
Affiliated companies

We will not use or disclose your personal data without your consent or for the purpose of obtaining your personal data.

Third party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or operated by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites, or the accuracy, completeness, or reliability of the information contained therein. Information you provide on public or semi-public websites, including information shared on third-party social media platforms, may also be viewable by other users of the Services and/or users of such third-party platforms without limitation on their use by us or any third party. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, unless otherwise stated on the Services.

Data on minors

The Services are not intended for use by children and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request deletion of such information.

As of the effective date of this Privacy Policy, we are not aware of any personal information of children under the age of 16 having been “shared” or “sold” (as those terms are defined under applicable law).

Security and data retention

Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

The length of time we retain personal information depends on a number of factors, including the need to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

User rights

Depending on your location, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may deny your request to the extent permitted by law.

Right to access/information : You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
Right to erasure : You have the right to request that we erase the personal data we hold about you.
Right to rectification : You have the right to request that we rectify any inaccurate personal data we hold about you.
Right to portability : You may have the right to obtain a copy of the personal data we hold about you and, in certain circumstances and subject to exceptions, to request the transfer of that data to a third party.
Restriction of processing : You have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent.
Right to object : If we refuse to process your request, you have the right to object to our decision. You can do so by responding directly to our refusal.
Managing Communication Preferences : We may send you promotional emails and you may opt out of receiving such emails at any time by using the unsubscribe option in the emails sent to you. If you unsubscribe, we may continue to send you non-promotional emails, such as emails about your account or your orders.

You can exercise these rights as described on our website or by contacting us using the details below.

We will not discriminate against you if you exercise any of these rights. We may need information from you, such as your email address or account details, to verify your identity before we can provide you with a concrete response to your enquiry. Under applicable law, you may appoint an authorised representative to make requests on your behalf in order to exercise your rights. Before we accept such a request from an authorised representative, we must obtain proof from the authorised representative that you have authorised them to act on your behalf. You may also be asked to confirm your identity directly to us. We will respond to your request as quickly as possible in accordance with applicable law.

Complaints

If you wish to make a complaint about the way we process your personal data, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to challenge our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal data outside of your country of residence. Your personal data will also be processed by employees and service providers and third-party partners in these countries.

When we transfer your personal data outside of Europe, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts adopted by the competent authority of the United Kingdom, unless the data is transferred to a country that offers an adequate level of protection.

Contact us

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise your rights, please call or email us at support@nordeottawa.com . Last updated: August 26, 2024

This Privacy Policy describes how Nordeottawa (“Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit www.nordeottawa.com (the “Site”), use our services, make a purchase, or otherwise communicate with us in connection with the Site (collectively, the “Services”). In this Privacy Policy, the terms “you” and “your” refer to the user of the Services, whether a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this Privacy Policy.